Privacy Policy

Overview

Craft Bikes Ltd cares deeply about the privacy of its visitors and users. We are fully committed to protecting your privacy. To that end, this Privacy Policy (“Privacy Policy”) describes how Craft Bikes Ltd, collect, use, and share your Personal Information, as well as an explanation of the data rights you may have in that Personal Information. This Privacy Policy applies to all www.craftbikes.co.uk users, including unregistered visitors and registered users. This Privacy Policy is not intended to override the terms of any contract you have with us, nor any rights you may have under other applicable data privacy laws.

We will only use the information that we collect about you lawfully (in accordance with the UK General Data Protection Regulations 2018 and the UK Data Protection Act 2018). We collect information about you for two reasons: firstly, to process your order and secondly to provide you with the best service possible.

The legal basis under which your personal data is gathered requires your consent. You have the right to withdraw your consent at any time by contacting Craft Bikes Ltd by emailing us. We will not email you in the future unless you have given us your consent and we will give you the chance to refuse any marketing email from us.

Prior to accessing or using our Services, please read this policy and make sure you fully understand our practices in relation to your Personal Information. If you read and fully understand this Privacy Policy, and remain opposed to our practices, you must immediately leave and discontinue all use of any of our Services. If you have any questions or concerns regarding this policy, please contact us.

What data do we collect

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, address, phone number, email, password, communications); payment details (including credit card information), forum posts, comments, feedback, product reviews, recommendations, purchase history, saved items, type of device you are using to access our website and personal profile.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by visiting your account or contacting us. If you find any inaccuracies, we will delete or correct it promptly. We will not transfer or sell your information. We may use technology to track the patterns of behaviour of visitors to our site. If you have any questions/comments about privacy, you should contact us.

How do we collect data

When you register, use contact us form or conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated below only.

Why do we collect such data

We collect such Non-personal and Personal Information for the following purposes:

To complete your transaction, take/refund payment, deliver your orders;
To contact you about product, order and delivery status update;
To communicate to you or answer your questions;
To provide and operate the Services;
To send you update about Blog, forum posts, follows, etc;

To provide our Users with ongoing customer assistance and technical support;
To provide better shopping experience like change display modes for your device;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How do we store your data

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. All your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.Wix.com also provide PayPal as payment option on our site for our customers and here is the link to PayPal's Privacy Policy. https://www.paypal.com/webapps/mpp/ua/privacy-full

Public forums and user content

Craft Bikes Ltd offer publicly accessible blogs, communities and support forums. Please be aware that any Personal Information you provide in any such areas may be read, collected, and used by others who access them. To request removal of your Personal Information from our blogs, communities or forums, feel free to contact us at: dataprotection@craftbikes.co.uk.

In some cases, we may not be able to remove your Personal Information from such areas. For example, if you use a third party application to post a comment (e.g., the Facebook social plugin application) while logged in to your related profile with such third party, you must login into such application or contact its provider if you want to remove the Personal Information you posted on that platform.

In any event, we advise against posting any Personal Information (via any means) you don’t wish to publicize.

If you upload any user content to your User Account or post it on your User Website and provide it in any other way as part of the use of any Service, you do so at your own risk.

Our forums are hosted by Wix.com who have put adequate security measures in place to protect your Personal Information. However, we cannot control the actions of other Users or members of the public who may access your User Content, and are not responsible for the circumvention of any privacy settings or security measures you or we may have placed on your User Website (including, for instance, password-protected areas on your User Website). You understand and acknowledge that, even after its removal by you or us, copies of User Content may remain viewable in cached and archived pages or if any third parties have copied or stored such User Content. To clarify, we advise against uploading or posting any information you do not wish to be public.

A cookie is a small text file which asks permission to be downloaded onto your computer or smartphone when you visit a website. It allows the website to recognise your device each time you access the website and will store some information about your preferences or past actions.

We use cookies to improve your shopping experience by doing things like:

Keeping your chosen products in your basket

Remembering products that you’ve saved to your wish list

Sending you email reminders about products you’ve viewed or left behind (only if you’ve opted-in to receive email marketing from us)

Analysing web page traffic to make sure that you and other customers can find what you’re looking for easily

When you first land on our website, we’ll show you a message to let you know that we use cookies and to ask for your consent to store them on your device. You can disable cookies within your internet browser settings.

Communication from us

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or money owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

What are your rights

Under the Data Protection Act 2018, you have the right to find out what information Craft Bikes Ltd store about you. These include the right to:

be informed about how your data is being used
access personal data
have incorrect data updated
have data erased

stop or restrict the processing of your data
data portability (allowing you to get and reuse your data for different services)
object to how your data is processed in certain circumstances

If you have any questions about how we collect and use your information or would like to access, correct, amend or delete any personal information we have about you,

please contact us at dataprotection@craftbikes.co.uk

or write to us at:

Data Protection Officer

CRAFT BIKES LTD

71-75 Shelton Street

Covent Garden

London

WC2H 9JQ

Update on Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make any changes that we deem as “material” (in our sole good faith discretion), we will notify you prior to the change becoming effective.

We encourage you to periodically review this page for the latest Information on our privacy practices.