At Craft Bikes Ltd we would like to offer to our customers the best shopping experience and we are confident you will love the products that we supply to you. However, if you change your mind on your purchase, you can cancel at any time from the moment you place your order, and up to 14 days from the day you receive your goods. This is sometimes referred to as a ‘cooling-off period’.

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You need to notify us of your wish to cancel your order within this time period by email contact@craftbikes.co.uk

 

All goods must be unused, in a saleable condition and in their original packaging with all labels still attached. Goods returned with incomplete or damaged packaging or missing or unattached tags may be refused or subject to a restocking fee.

  

Then you have another 14 days to return your goods once you have notified us. 

  

Once we receive your returned goods, one of our specialists will perform inspection to ensure they meet the criteria set out in this Returns and Refund policy. 

  

We will refund you within 5 days of receiving the goods back given they have passed this inspection. All refunds will be issued to the original payment method on the order. 

  

There are some exclusions to our returns policy, which are detailed below: 

  

• Any special order like customised or personalised items such as wheel builds cannot be returned 

• GPS systems such as sports watches or cycle computers can only be returned if unregistered 

• For hygiene reasons, any intimate garments such as underwear, cycling shorts can only be returned if the items are unworn (and any protective packaging remains) 

• Gift vouchers 

• Products that have been opened or unsealed 

• Products returned in an unsatisfactory condition  

• Any service or labour we provided such as bike build service

• Used parts, closeout items, as well as ex-display models

• Products received over 14 days ago

• Bicycles are subject to up to a 20% restocking fee

• Please note, that we reserve the right to refuse a return if we believe the purpose was for stock trading/reselling and not personal use

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These limitations do not apply to defective items or items eligible for warranty. All warranties are pursuant to the respective manufacturer’s policies. 

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You will be liable for the return postage unless the product is faulty. Once you post it please retain your proof of postage. 

  

In the case of partial returns, Craft Bikes Ltd reserves the right to void any discounts and you will be liable to pay the full listed price advertised online.

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Please note if you return items which are outside our Returns and Refund policy, we will be unable to process a full refund. We will contact you in such circumstances. 

  

If you wish to exchange an item for any reason, please place a new order for the items that you want. Please note that it is your responsibility to pay for the return postage costs if you live outside of the UK, no postage costs are refundable. We cannot assume responsibility for returned items that are lost in the post. Your statutory rights are not affected. 

  

  

  

Return Procedures: 

  

1. Within 14 days of receiving the good please contact us at contact@craftbikes.co.uk with your order number on the subject 

2. Our customer service team will get in touch within 24 hours to advise if it is authorised for you to post back the item and the return address will be provided

3. Please carefully pack the item as we will not be able to refund you if they come damaged

4. One of the team will inspect the items once we receive them 

5. Refund will be provided back to your original payment method on the order once we are satisfied with the state of the goods 

  

If you have any questions please do not hesitate to contacting us at contact@craftbikes.co.uk 

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